Bug reports and suggestions

Use Help > Bug / Suggestion to report a problem or suggest an improvement. Sending requires an internet connection.

Send feedback

Choose Help > Bug / Suggestion.
Select a Type:
- Bug: describe what happened, what you expected, and the steps to reproduce it.
- Suggestion: describe the improvement you would like and how it would help your work.
Enter a Description of 20 to 4000 characters.
Optionally add a Reply email if you would like a response. Your itch.io account name alone does not provide a reply address.
Click Send once and wait for the result.

Report accepted confirms that the service accepted your feedback. Click Done to return to your work. Feedback goes to support@pixelithra.com.

What is sent

The form sends the selected type, description, optional reply email, application version and displayed itch.io account identity when available. It does not automatically attach artwork, screenshots, logs or access tokens.

Delivery uses Pixelithra’s hosting and Brevo. See the privacy policy for processing and retention details. Avoid including passwords or confidential information in the description.

Drafts and delivery problems

Cancel, the close button and Escape preserve your draft while Pixelithra remains open. Drafts are not saved across application restarts. A successful submission clears the description and reply email.

Closing the dialog while a report is sending does not recall the request. Pixelithra does not automatically resend it. If delivery cannot be confirmed, your draft is kept; check your connection before trying again.

To prevent spam, reports are limited to one every 10 minutes and up to 5 attempts per 24 hours per IP address, including failed attempts. A shared network may share these limits. If a limit applies, wait before retrying.

If you reach a limit or cannot use the form, email support@pixelithra.com or use the website support form. Include your Pixelithra version and the steps needed to understand the problem.